Privacy Policy — zh999 Platform

1Introduction

This Privacy Policy ("Policy") describes how zh999 ("zh999", "we", "us" or "our"), operating the website at https://zh999.cam (the "Platform"), collects, uses, stores, discloses and protects personal data in connection with your use of the Platform.

zh999 is an English-language online gaming information platform designed primarily for users in Pakistan and other permitted markets. We understand that privacy is fundamental to the trust you place in any digital platform, and we take our obligations in this area seriously.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform and are incorporated here by reference. By accessing or using zh999, you acknowledge that you have read and understood this Policy.

2Definitions

The following definitions apply throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers, usage data and any other information that could directly or indirectly identify an individual.
• "Processing" — any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. zh999 acts as the Data Controller for personal data collected through the Platform.
• "Data Processor" — any entity that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "User" — any individual who accesses or uses the Platform, whether or not they have a registered account.
• "Cookies" — small text files placed on a user's device by a website to store information about that user's preferences or browsing activity.
• "KYC" — Know Your Customer verification processes, which may include identity documents, age verification and proof of address checks.

3Data We Collect

3.1 Data You Provide Directly

When you interact with zh999, you may voluntarily provide the following personal data:

• Account registration data: Name, email address, username and password when creating a registered account.
• Identity verification data (KYC): Government-issued identification documents such as a valid CNIC or passport, proof of address, and selfie or liveness check images where required for account verification.
• Communication data: Messages, enquiries or feedback submitted through support channels including customer support email.
• Payment-related data: Where applicable, references to payment methods you have indicated using (e.g., Easypaisa, JazzCash, bank transfer). zh999 does not directly process financial transactions or store full payment card data.

3.2 Data Collected Automatically

When you access the Platform, certain technical data is collected automatically, including:

• IP address and approximate geographic location derived from it.
• Browser type, version and operating system.
• Device identifiers and screen resolution.
• Pages visited, time spent on pages, referral URLs and navigation paths.
• Session timestamps and interaction logs.

3.3 Data from Cookies and Tracking Technologies

zh999 uses cookies, web beacons, pixel tags and similar tracking technologies to collect usage data. Please see Section 9 of this Policy for full details on cookies and your options.

4Legal Basis for Processing

zh999 processes your personal data on the following legal bases:

5How We Use Your Data

zh999 uses the personal data we collect for the following purposes:

• Platform operation: To provide, maintain and improve the zh999 Platform, including account management, content personalisation and technical performance monitoring.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, unauthorised access, abuse of the Platform and any violations of our Terms & Conditions.
• Identity verification: To comply with age verification and KYC obligations where applicable, ensuring the Platform is accessed only by eligible users aged 18 or above (or the higher minimum required by the operator/license jurisdiction).
• Customer support: To respond to your enquiries, resolve issues and provide technical or account-related assistance in a timely manner.
• Analytics: To understand how users interact with the Platform, identify areas for improvement, and measure the effectiveness of content and features.
• Legal compliance: To comply with applicable laws, regulations, court orders and requests from competent authorities.
• Communications: To send you service-related updates, policy changes or, where you have opted in, promotional communications relevant to your use of zh999.

6Data Sharing & Disclosure

zh999 does not sell, rent or trade your personal data. We may share data in the following limited circumstances:

6.1 Service Providers and Data Processors

zh999 engages trusted third-party service providers to assist with hosting, analytics, security, customer support tooling and other platform functions. These providers are authorised to process data only as instructed by zh999 and under contractual data processing agreements that require them to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

We may disclose personal data where required by applicable law, regulation, court order, or to comply with a request from a competent authority. We will, where legally permissible, notify affected users of such disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving zh999, personal data may be transferred to the acquiring entity subject to continued protections consistent with this Policy. Users will be notified of material changes to data ownership.

6.4 Payment Provider References

zh999 may reference familiar Pakistani payment methods including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah in informational content. These references do not involve the transfer of your personal data to those providers. zh999 does not share user data with payment providers unless you directly initiate a transaction through an Operator's cashier — in which case, the Operator's and payment provider's own privacy policies apply.

7Data Retention

zh999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. Retention periods are determined by the following criteria:

• Account data: Retained for the duration of the account relationship and for a reasonable period thereafter to address any post-closure queries or legal obligations.
• KYC and identity documents: Retained for the period required by applicable anti-money laundering (AML) and identity verification regulations, typically no longer than the period mandated by applicable law.
• Support communications: Retained for a reasonable period to enable follow-up, dispute resolution and quality assurance, after which they are securely deleted.
• Technical and usage logs: Generally retained for a shorter period for security monitoring and analytics purposes, then anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or opt out, after which related data is updated promptly.

When data is no longer required, it is deleted or anonymised using secure methods that prevent reconstruction of the original information.

8Data Security

zh999 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These include:

• HTTPS/TLS encryption for all data transmitted between your browser and the Platform.
• Access controls that limit data access to authorised personnel on a need-to-know basis.
• Regular security assessments of platform infrastructure and third-party processors.
• Secure credential storage using industry-standard hashing practices.
• Monitoring and logging of access to systems handling personal data.

No system is completely immune to security risks. In the event of a personal data breach that poses a risk to your rights and freedoms, zh999 will take prompt action to contain the breach, assess its impact and notify affected individuals and, where required, competent authorities in accordance with applicable law.

9Cookies & Tracking Technologies

zh999 uses cookies and similar technologies to enhance your browsing experience, analyse platform performance and, where you have consented, deliver personalised content. A cookie is a small text file placed on your device when you visit the Platform.

9.1 Categories of Cookies Used

9.2 Managing Your Cookie Preferences

You can manage or withdraw your cookie consent at any time through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or receive notifications before a cookie is stored. Please note that disabling essential cookies may impair Platform functionality.

In addition to browser controls, zh999 provides a cookie preference centre (where implemented) that allows you to selectively enable or disable non-essential cookie categories. Withdrawing consent for analytics or marketing cookies does not affect the lawfulness of processing conducted prior to withdrawal.

10Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by zh999. To exercise any of these rights, contact us using the details in Section 15.

11Children's Privacy

zh999 is strictly for adults. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18, or the higher minimum age required by the applicable operator's licensing jurisdiction.

If we become aware that personal data has been collected from a person below the applicable minimum age, we will take immediate steps to delete that data and restrict that individual's access to the Platform. Parents or guardians who believe their child has provided personal data to zh999 should contact us immediately at the address provided in Section 15.

12International Data Transfers

zh999 may transfer personal data to servers or service providers located outside the country in which you reside, including countries that may not have data protection laws equivalent to those in your jurisdiction.

Where international transfers occur, zh999 implements appropriate safeguards — such as standard contractual clauses or equivalent data transfer mechanisms — to ensure that your data receives a level of protection consistent with this Policy. Users accessing zh999 from Pakistan should be aware that their data may be processed in jurisdictions outside Pakistan, subject to the safeguards described above.

13Third-Party Links & Operator References

zh999 may reference or describe third-party operators, game studios, sports leagues or payment providers in its informational content. Any links to third-party websites or services are provided for reference only.

zh999 has no control over the content, privacy practices or data handling of third-party websites or operators. Once you navigate away from zh999 to a third-party platform, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policy of any third-party platform before submitting personal data, creating an account or making a financial transaction with them.

14Policy Amendments

zh999 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the structure of the Platform. When material changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Where appropriate, display a notice on the Platform homepage or send an email notification to registered users.

Your continued use of zh999 after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with changes to this Policy, you should discontinue use of the Platform and, if applicable, request deletion of your account data by contacting us.

15Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about our data practices, please contact the zh999 Privacy team. We aim to acknowledge all privacy-related enquiries promptly and to resolve data rights requests within the timeframes stated in Section 10.